We're going on Day 4 of my laptop freezing up. You have, by your own admission, done "just about everything" you can do.
Yet you still won't replace my computer. You won't even provide me with a loaner until you can "fix" the problem. Or decide that it's really not gonna fix & so I can get a new one. Whatever.
This is ridiculous. I have lost at least a good three full days worth of work. I have been trying to squeeze in what little work I can during the brief stretches that my laptop actually works, but since about 95% of my job is done on the computer, I am literally unable to work efficiently until you get the problem fixed.
Or just give me a new laptop.
Whatever.
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