Stupid, but amused me

This is just a script of a stupid conversation I had at work. Just because I was amused by it and thought I'd share.

To understand the initial context, you need to know that at my office we have both open meeting rooms, and private meeting rooms. I am the "owner" of one of those private rooms, meaning you have to request the room thru me (via our reservation system), and I accept or deny based on room activities. If it's already booked, the system will automatically deny.

So the other day I get a phone call:

Woman*: I tried to reserve room 208, but the system said denied so I just want to make sure I had it.
Me: It said denied?
Woman: Yes. So I just wanted to make sure I had it.
Me: Okay... let me check. What day & time?
Woman: Today from 3pm-4pm (it's 2:45pm when she called).

{{ pause while I check the system }}

Me: No, you don't have it. It's booked.
Woman: But it said it was open
Me: I don't know why. It's reserved for a training session from 2pm-5pm.
Woman: But I have it reserved
Me: No, you don't. It's reserved for a training session. Did you get a denial?
Woman: Yes, the system denied me, but I still thought I had it

*note that the entire conversation she is cracking her gum in my ear*
Woman: Well, what about room 310?
Me: I don't know. I don't own that room. You'll have to talk to the owner.
Woman: Well, do you know if it's open?
Me: I don't know. You'll have to talk to the person who owns that room. I don't control it.
Woman: Well, do you know who that is?
Me: You can look it up in the system. (which I'm assuming is how she found my name)
Woman: Yeah, can you do that for me?

I give her the name of the room owner and we hang up.

I just don't understand how some people function in life. I really don't. She doesn't understand that the system denying her request, means that she does not have the room reserved? I'm not familiar with her personally, so I'm just hoping maybe she was having an "off" day. Right? Please? Geesh!

* name withheld to protect the stupid